Refund policy

Return Policy

Cancellations

If you need to cancel your order, please call us immediately.  Most of the time shipping will take place within a few minutes after placing the order therefore the sooner you let us know the more chances we have to stop the shipment from being sent out.  If the shipment has already been processed for departure, once you receive the items you may return them at your expense.

 

Returns

Your satisfaction is our top priority

All returns must have a Return Authorization Number

      Returnable products may be returned up to 14 days after delivery***

1.      Product must be in new re-sellable condition, safety seals unopened

 All parts and accessories must be included and in original packaging

2.      Shipping Fees are non-refundable and the return shipping costs are the responsibility of the customer

 Return orders are subject to a 30% restocking fee.

 If your return is the result of a defective product or shipping error, HM Medical Supplies will refund the entire purchase amount .

Some products are Non-Returnable** see below
Any opened Hygienic Products are not returnable due to hygienic protocol

When calling us to request and process a RA please make sure you have the following information handy:

1. Customer Name (Buyer's name)
2. Purchase Order Number
3. Reason for the return